Hoodie Cat Terms of Service

Last updated: August 2026

Welcome to Hoodie Cat Game Lounge. By accessing or using our website, purchasing products, or participating in our in‑store activities, you agree to the following Terms of Service. Please read them carefully.

1. General

Hoodie Cat Game Lounge (“we”, “us”, “our”) operates hoodie-catgamelounge.com and our physical retail/game lounge location. These Terms apply to all visitors, customers, and participants.

By using our services, you confirm that:

• You are at least 18 years old, or have permission from a parent/guardian

• You will use our services in compliance with all applicable laws

• You will provide accurate information when creating accounts or placing orders

2. Online Store Terms

By purchasing from our online store, you agree that:

• You will not use our products for any illegal or unauthorized purpose

• You will not attempt to interfere with or bypass Shopify’s security systems

• Prices, availability, and promotions may change without notice

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to display accurate product descriptions, photos, and pricing. However:

• Colors may vary due to screen settings

• Inventory levels may fluctuate

• Some items may be limited‑run or discontinued without notice

If an error occurs (pricing, description, availability), we may cancel or adjust an order.

4. Payment & Billing

All payments are processed securely through Shopify Payments or other approved payment providers.

You agree to:

• Provide current, complete, and accurate billing information

• Pay all charges incurred for your purchase

• Resolve any payment disputes directly with your bank or payment provider

Orders may be canceled if payment cannot be verified.

5. Returns, Refunds & Cancellations

Our Return & Refund Policy governs all returns and cancellations. You can view it in the “Policies” section of our website or at checkout.

Items that do not meet return requirements will not be eligible for refund or exchange.

6. Shipping & Delivery

Shipping timelines are estimates and may vary due to carrier delays, weather, or inventory availability.

We are not responsible for:

• Lost or stolen packages after delivery confirmation

• Delays caused by carriers or customs

• Incorrect addresses provided by the customer

7. In‑Store Game Lounge Rules

By entering our game lounge, you agree to follow posted rules and staff instructions.

We reserve the right to remove any guest who:

• Harasses staff or customers

• Damages property

• Violates safety guidelines

• Disrupts events or gameplay

No refunds will be issued for removal due to misconduct.

8. User Accounts

If you create an account on our website, you are responsible for:

• Keeping your login credentials secure

• All activity under your account

• Notifying us immediately of unauthorized access

We may suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on hoodie-catgamelounge.com—including logos, product images, text, and branding—is owned by Hoodie Cat or used with permission.

You may not:

• Copy, reproduce, or distribute our content

• Use our branding without written authorization

10. Limitation of Liability

To the fullest extent permitted by law, Hoodie Cat is not liable for:

• Any indirect, incidental, or consequential damages

• Losses resulting from misuse of products

• Damages caused by third‑party services or carriers

Your use of our website and products is at your own risk.

11. Privacy

Your use of our services is also governed by our Privacy Policy, available in the Policies section of our website.

12. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting.

Continued use of our website or services means you accept the updated Terms.

13. Contact Information

For questions about these Terms, contact us at:

support@hoodie-cat.com Hoodie Cat Game Lounge North Charleston, SC