Shipping policy
Hoodie Cat Shipping Policy
Last updated: August 2026
Hoodie Cat Game Lounge ships orders throughout the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed within 1–3 business days. Processing times may be longer during holidays, sales, or high‑volume periods.
2. Shipping Rates
Shipping rates are calculated at checkout based on:
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Carrier
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Weight
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Destination
We may offer free shipping promotions from time to time.
3. Delivery Estimates
Delivery times depend on the carrier and shipping method selected. Typical delivery ranges: 3–7 business days.
We are not responsible for delays caused by:
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Carriers
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Weather
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Incorrect addresses
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Customs or postal issues
4. Tracking
Once your order ships, you will receive a tracking number via email.
5. Lost or Stolen Packages
If tracking shows “Delivered,” Hoodie Cat is not responsible for:
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Lost packages
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Stolen packages
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Misdelivery due to incorrect addresses
Please contact the carrier directly for claims.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with photos. We will replace the item at no cost.
7. In‑Store Pickup
If offered, in‑store pickup orders must be collected within 7 days. Unclaimed orders may be canceled or restocked.
8. Contact
For shipping questions, email:
support@hoodie-cat.com